the PC must support TPM 2.0

The computer prompts to install a Windows 11 update (repair build), but the installation fails. The error message states that the PC must support TPM 2.0. However, when the customer enters “tpm.msc” in the command window, it shows that TPM is not available on this device, and there is no option to enable TPM in the BIOS either.

1. It is recommended to update the BIOS and EC firmware first.
2. System-level issues cannot be ruled out. For this scenario, ask customer support for the compatible latest system installation package. After installation, run tpm.msc again to check whether TPM can be detected normally and if its status shows “TPM is ready”.