Usage Issues FAQ

It can be restored by disassembling and reassembling the bottom case.

If the system automatically enters the BIOS interface on startup,in the vast majority of cases,  it typically indicates that the SSD was not detected or that no operating system is present on the SSD.

Solution:

Check the SSD option in the BIOS menu to see if an installed SSD is displayed.

1. If an SSD is already installed but the system on it cannot be accessed, it indicates that the operating system is corrupted and needs to be reinstalled. You can download the official compatible system image from our support page (please be sure to select the corresponding model): https://service.geekompc.com

   Operating System Installation Tutorial. Please refer to:https://service.geekompc.com/faq/how-to-install-windows-system/

   SSD Installed (SSD name and specifications are displayed)
   System bootloader present in the BOOT Directory	No System Bootloader in BOOT Directory

2. If it shows that no SSD is installed, you can first try to reseat the SSD: power off the device and disconnect the power cable, carefully remove the M.2 SSD and reinsert it. You can refer to this practical video guide: https://support.geekompc.com/uploads/Technical-Support/Video/How-to-install-SSD-and-DDR.mp4

    

   If the SSD is still not recognized, it indicates that the SSD is damaged and needs to be replaced. It is recommended to contact here: GEEKOM Customer Service

   Not installed or SSD not recognized (SSD option shows "Empty").

1. Power off and reset
   Disconnect all peripherals (except USB drives, hard disks, and the monitor) and the power cable. Press and hold the power button for 15–20 seconds to discharge static electricity, then reconnect the power and turn on the device.
    
2. Check the power supply and connections
   Make sure the power adapter is working properly, and try using another power adapter of the same specification. Check whether the power cable and wall outlet are securely connected.
    
3. Check for rebooting in BIOS
   Repeatedly press Del / ESC during startup to enter BIOS. If the device keeps rebooting even in the BIOS, it is most likely a hardware issue.
    
4. Disable the Fast Boot option in the BIOS.

• Entering the BIOS Menu: During startup or restart, repeatedly press the Delete or Del key to enter the BIOS menu. On some models, pressing the Esc key also works.

• Disabling Fast Boot: Use the keyboard arrow keys to navigate to the BOOT tab, select the Fast Boot option, change it to Disable, and then press F4 to save the changes. The process is illustrated below:

   

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  Disabling Fast Boot in BIOS
  Duration: 36s | Resolution: 1920×1080

  5.  Restore factory settings / Reinstall the system

          Repeatedly press F7 during startup to enter the boot menu. You can then reset the PC using the system recovery function, or create an installation drive on another computer to reinstall the system.

There are several solutions to wirelessly connect your GEEKOM computer to a display, depending on the technologies supported by your computer:
1. Wireless displays supporting Miracast or Wi‑Fi Direct: Some portable displays can connect directly to the computer via Wi‑Fi, just like a regular monitor but wirelessly.
2. Wireless HDMI adapter: A common solution is to use a Miracast or wireless HDMI transmitter plugged into a regular monitor, allowing the computer to transmit the screen via Wi‑Fi.
 

For reference:  Microsoft support 

You can find information for the corresponding product by model on our technical support page. Click download on the page to find the product's drivers/BIOS/EC/system files: GEEKOM SERVICE.

Connect via wired network, or access the GEEKOM technical support website from another computer to download and install the WiFi driver.
GEEKOM SERVICE
You can also download the latest driver from the manufacturer's official website according to the model of the wireless network card. According to the specific parameters of computer A8 (refer to https://service.geekompc.com/a8/), the network card model is M.2 Wi-Fi 6E BT5.2 AW-EB600NF. You can search and download it directly on Google.

Power off the device and disconnect the power cable. Open the computer case and locate the small white button with a red cable on the motherboard. Carefully unplug the red cable and let it sit for a few minutes, then reinsert it.
For more operational details, refer to the video: https://www.youtube.com/watch?v=IIZTAvzyPHw

Yes, the ERP function in BIOS controls the power supply settings of USB interfaces. ERP is disabled by default in BIOS, which means USB ports will still supply power after shutdown. You can change the setting to Enabled for better power saving.

After enabling the ERP function, it takes a few seconds for all interfaces to completely power off when the system is shut down. After enabling ERP, the USB4 interface will not lose power, only the USB-A interface is affected.

If the corresponding setting option is not found, it is recommended to download and update the BIOS from the official website first.   GEEKOM SERVICE.

1. UMA buffer ≠ Total memory occupied by integrated graphics
What you set in BIOS: UMA Frame Buffer Size = 512MB is only the minimum video memory permanently allocated to the integrated graphics. However, AMD Ryzen series (R7-8845HS / R9-8945HS) uses a dynamic video memory allocation mechanism
The system will: reserve 512MB permanently for integrated graphics, then dynamically borrow about 3.5GB as "flexible video memory" for the integrated graphics, resulting in a total display of 4GB occupied by integrated graphics.
This is the default, normal, and necessary behavior of the AMD platform.

2. Can it be changed to only occupy 512MB?
No. AMD Ryzen series must occupy about 4GB to properly run video decoding, multi-monitor output, 3D acceleration, and desktop rendering.
You cannot modify this dynamic allocation, and there is no option to disable it in BIOS.

Completely power off the device and unplug the power cable, open the bottom cover (warranty remains valid), locate the RAM/SSD slot, and reseat them. You can refer to the following article to find where the RAM and SSD are located.

https://help.geekompc.com/hc/en-us/articles/10985617802127-RAM-SSD-HDD-Upgrade-Tutorial

Modern CPUs have no hard capacity limit on SSDs, and SSDs/HDDs with capacities of 10TB, 20TB, or even larger can be normally recognized and used. However, please note whether the machine's slots match the hard drive type. You can refer to the machine's parameter documentation:

1. Plug in the USB receiver properly

Check if the receiver under the mouse has been taken out and plugged into the computer's USB port.

2. Check batteries / charging
If the batteries are dead, replace them with a new pair of batteries.

3. Check if the switch is turned on
There is usually an ON/OFF switch at the bottom of the keyboard/mouse, toggle it to ON.

4. Change the USB port position
Replace the port of the USB receiver to see if the port is faulty.

5. Restart the computer

Simple but effective, to rule out system driver crashes.

1. First confirm if it is already enabled

Press Ctrl+Shift+Esc to open Task Manager, switch to Performance → CPU, and check the bottom right corner: Virtualization: Enabled / Disabled

• Displayed as "Disabled" → Must enter BIOS to enable SVM
• Displayed as "Enabled" → Already enabled, no further action needed

2. Enable SVM Mode

Scroll down to find SVM Mode (may also be called AMD-V), press Enter → select Enabled. Press F4 → select Yes to save and exit,

The computer will restart automatically.

3. Enable at Windows system level

Press Win+R on the keyboard → enter optionalfeatures → press Enter

Check: Virtual Machine Platform, click OK → restart the computer