Usage Issues FAQ

1. Check the status of the power button LED after powering on: Does the power button light stay on? Are there any other LEDs lit or is the fan running?  If the light does not stay on, the internal power supply hardware of the device is most likely damaged.

2. After reconnecting the power and restarting, does the GEEKOM logo appear during boot? If the screen goes black right after showing the logo, refer to this article:

   https://help.geekompc.com/hc/en-us/articles/14600717878415-Power-on-with-no-display

3. If the monitor shows no response, make sure the power adapter is connected properly. Try using another adapter of the same specification to rule out an adapter fault. Also try plugging into a different power outlet to rule out outlet issues.

   Refer to this article:

   https://help.geekompc.com/hc/en-us/articles/14589907379471-Power-off-with-no-display

1. Hardware Check

• Remove the M.2 SSD: Unscrew the mounting screw, take out the drive, then firmly reinstall it and check that it is fully seated in the slot.

• While the cover is off, remove and reinsert the RAM modules as well.

  Reference: RAM & SSD & HDD Upgrade Tutorial – GEEKOM Help Center

2. Force Restart

3. Reset BIOS

4. Reinstall Windows

• Download the official Windows 11 package here: windows11
• Step-by-step guide: https://service.geekompc.com/faq/how-to-install-windows-system/

It can be restored by disassembling and reassembling the bottom case.

If the system automatically enters the BIOS interface on startup,in the vast majority of cases,  it typically indicates that the SSD was not detected or that no operating system is present on the SSD.

Solution:

Check the SSD option in the BIOS menu to see if an installed SSD is displayed.

1. If an SSD is already installed but the system on it cannot be accessed, it indicates that the operating system is corrupted and needs to be reinstalled. You can download the official compatible system image from our support page (please be sure to select the corresponding model): https://service.geekompc.com

   Operating System Installation Tutorial. Please refer to:https://service.geekompc.com/faq/how-to-install-windows-system/

   SSD Installed (SSD name and specifications are displayed)
   System bootloader present in the BOOT Directory	No System Bootloader in BOOT Directory

2. If it shows that no SSD is installed, you can first try to reseat the SSD: power off the device and disconnect the power cable, carefully remove the M.2 SSD and reinsert it. You can refer to this practical video guide: https://support.geekompc.com/uploads/Technical-Support/Video/How-to-install-SSD-and-DDR.mp4

    

   If the SSD is still not recognized, it indicates that the SSD is damaged and needs to be replaced. It is recommended to contact here: GEEKOM Customer Service

   Not installed or SSD not recognized (SSD option shows "Empty").

You can also try the following troubleshooting method:

1. Power off and reset
   Disconnect all peripherals (except USB drives, hard disks, and the monitor) and the power cable. Press and hold the power button for 15–20 seconds to discharge static electricity, then reconnect the power and turn on the device.
    
2. Check the power supply and connections
   Make sure the power adapter is working properly, and try using another power adapter of the same specification. Check whether the power cable and wall outlet are securely connected.
    
3. Check for rebooting in BIOS
   Repeatedly press Del / ESC during startup to enter BIOS. If the device keeps rebooting even in the BIOS, it is most likely a hardware issue.
    
4. Disable the Fast Boot option in the BIOS.

• Entering the BIOS Menu: During startup or restart, repeatedly press the Delete or Del key to enter the BIOS menu. On some models, pressing the Esc key also works.

• Disabling Fast Boot: Use the keyboard arrow keys to navigate to the BOOT tab, select the Fast Boot option, change it to Disable, and then press F4 to save the changes. The process is illustrated below:

   

  loading

  Disabling Fast Boot in BIOS
  Duration: 36s | Resolution: 1920×1080

  5.  Restore factory settings / Reinstall the system

          Repeatedly press F7 during startup to enter the boot menu. You can then reset the PC using the system recovery function, or create an installation drive on another computer to reinstall the system.

1. Disable Secure Boot in BIOS 

1. Press the ESC/DELETE key repeatedly during startup to access the BIOS interface.
2. Find and turn off the Secure Boot option.
3. Save the settings and restart your PC, then try booting into Windows again.

2. Enter Windows Recovery Environment (WinRE) for Reset

1. Power on your PC. When the brand logo appears, press and hold the power button until the device shuts down completely.
2. Repeat this forced shutdown operation 3 times.
3. Start the PC for the 4th time; Windows will automatically launch the recovery environment (WinRE).
4. Inside WinRE: Go to Troubleshoot > Reset this PC.
5. Select Keep my files, then follow the on-screen instructions to finish the reset.

3. Reset CMOS

1. Refer to the photo provided: locate the wired CMOS connector on the motherboard.
2. Unplug the connector, wait for 5–10 minutes.
3. Plug the connector back in to restore the default BIOS settings.

4. Final Solution

There are several solutions to wirelessly connect your GEEKOM computer to a display, depending on the technologies supported by your computer:
1. Wireless displays supporting Miracast or Wi‑Fi Direct: Some portable displays can connect directly to the computer via Wi‑Fi, just like a regular monitor but wirelessly.
2. Wireless HDMI adapter: A common solution is to use a Miracast or wireless HDMI transmitter plugged into a regular monitor, allowing the computer to transmit the screen via Wi‑Fi.
 

For reference:  Microsoft support 

1. Cable Requirements:

• The USB‑C port on the signal output side must support DP Alt Mode.
• HDMI cable should match the appropriate version (HDMI 2.0 / 2.1) to support high resolution and refresh rate.
• DisplayPort cable should support DP 1.4 / 2.0 or higher.

2. Connection:

   Connect the USB‑C end to your device, and plug the other end into the HDMI or DisplayPort port on your monitor.

   Turn on your monitor and select the correct input source (HDMI or DisplayPort).

   Windows will detect the display automatically, or you can adjust the resolution and refresh rate in Settings > System > Display.

You can find information for the corresponding product by model on our technical support page. Click download on the page to find the product's drivers/BIOS/EC/system files: GEEKOM SERVICE.

Connect via wired network, or access the GEEKOM technical support website from another computer to download and install the WiFi driver.
GEEKOM SERVICE
You can also download the latest driver from the manufacturer's official website according to the model of the wireless network card. According to the specific parameters of computer A8 (refer to https://service.geekompc.com/a8/), the network card model is M.2 Wi-Fi 6E BT5.2 AW-EB600NF. You can search and download it directly on Google.

Power off the device and disconnect the power cable. Open the computer case and locate the small white button with a red cable on the motherboard. Carefully unplug the red cable and let it sit for a few minutes, then reinsert it.
For more operational details, refer to the video: https://www.youtube.com/watch?v=IIZTAvzyPHw

Yes, the ERP function in BIOS controls the power supply settings of USB interfaces. ERP is disabled by default in BIOS, which means USB ports will still supply power after shutdown. You can change the setting to Enabled for better power saving.

After enabling the ERP function, it takes a few seconds for all interfaces to completely power off when the system is shut down. After enabling ERP, the USB4 interface will not lose power, only the USB-A interface is affected.

If the corresponding setting option is not found, it is recommended to download and update the BIOS from the official website first.   GEEKOM SERVICE.

1. Disconnect the power supply and shut down the device completely.

2. If the battery is removable, remove it.

   Open the computer case and locate the small white button with a red cable on the motherboard. Carefully unplug the red cable for a few minutes, then plug it back in.

   For more details, refer to the video: https://www.youtube.com/watch?v=IIZTAvzyPHw

    

3. Press the power button 6 to 10 times. Leave the device idle for 10 to 15 minutes.
4. Reinstall the battery, reconnect the power supply, then power on the device. Check if the problem is resolved.

1.  First update the BIOS version, then unlock it using the tool.   Geekom

If the BIOS update still fails after restoration, please do not perform any further operations and continue using the device normally.

1. UMA buffer ≠ Total memory occupied by integrated graphics
What you set in BIOS: UMA Frame Buffer Size = 512MB is only the minimum video memory permanently allocated to the integrated graphics. However, AMD Ryzen series (R7-8845HS / R9-8945HS) uses a dynamic video memory allocation mechanism
The system will: reserve 512MB permanently for integrated graphics, then dynamically borrow about 3.5GB as "flexible video memory" for the integrated graphics, resulting in a total display of 4GB occupied by integrated graphics.
This is the default, normal, and necessary behavior of the AMD platform.

2. Can it be changed to only occupy 512MB?
No. AMD Ryzen series must occupy about 4GB to properly run video decoding, multi-monitor output, 3D acceleration, and desktop rendering.
You cannot modify this dynamic allocation, and there is no option to disable it in BIOS.

Completely power off the device and unplug the power cable, open the bottom cover (warranty remains valid), locate the RAM/SSD slot, and reseat them. You can refer to the following article to find where the RAM and SSD are located.

https://help.geekompc.com/hc/en-us/articles/10985617802127-RAM-SSD-HDD-Upgrade-Tutorial

Modern CPUs have no hard capacity limit on SSDs, and SSDs/HDDs with capacities of 10TB, 20TB, or even larger can be normally recognized and used. However, please note whether the machine's slots match the hard drive type. You can refer to the machine's parameter documentation:

The pc does not include built-in speaker hardware, so it cannot have speaker-related hardware failures. 

Audio should be played through external devices (speakers, monitor speakers). If there is an issue with the sound, the problem is most likely related to software settings. 

Possible causes: 

1. Loose connection or cable/port issues 

- Unplug and firmly reconnect the cables of your speaker device. - For Bluetooth speakers: re-pair the device (Settings Bluetooth Remove device Add again). 

2. System volume settings or switched default output device - Windows sometimes automatically switches the default playback device (for example, it does not switch back to speakers after headphones are unplugged). 

- An application in the Volume Mixer is muted, or the overall volume is turned down. 

- Troubleshooting: Right-click the volume icon Sound settings Output device, and make sure your external speaker is selected (not internal speakers or HDMI). 

3. Audio driver or service issues Conflicts may occur after Windows updates, or there may be bugs in Realtek or other audio drivers. 

- Update your graphics driver using the Driver Install Assistant provided on AMD’s official website. Graphics drivers include audio drivers, which can effectively reset the audio settings. 

- https://www.amd.com/en/support/download/drivers.html

1. Plug in the USB receiver properly

Check if the receiver under the mouse has been taken out and plugged into the computer's USB port.

2. Check batteries / charging
If the batteries are dead, replace them with a new pair of batteries.

3. Check if the switch is turned on
There is usually an ON/OFF switch at the bottom of the keyboard/mouse, toggle it to ON.

4. Change the USB port position
Replace the port of the USB receiver to see if the port is faulty.

5. Restart the computer

Simple but effective, to rule out system driver crashes.

If it is confirmed that the power adapter is faulty and your order is still within the warranty period, you can contact our customer support team to arrange a replacement for a new power adapter.

GEEKOM Customer Service

"Your PC Did Not Start Correctly" means your computer has entered recovery mode. WinRE is a minimal recovery environment that only loads the most essential drivers (such as those for hard drives, USB devices, and displays). Bluetooth drivers are not loaded by default, so Bluetooth mice and keyboards are not supported. 

You can use a wired USB mouse/keyboard or a 2.4G wireless mouse/keyboard (with a USB receiver) to operate.

VESA mounting hole dimension diagram

4 pcs: PM4.0*6.5, round head cross recess machine screw; head: D6.8mm×T2.7mm, black zinc plated (48H salt spray resistance) 

2 pcs: Special-shaped screw M3.0*10.2; large head: D8.0mm×H2.6mm, small head: D4.4mm×H3.6mm, thread length: 4.0mm; cylinder head cross recess machine screw, black zinc plated (48H salt spray resistance) 

4 pcs: CM3.0*3.5, cylinder head cross recess machine screw; head: D6.7mm×T1.2mm, black zinc plated (48H salt spray resistance), with thread locking patch

Your Windows 11 Pro license is embedded in the motherboard firmware, so it will not be lost. To retrieve the product key and reactivate Windows, please follow our official guide: https://service.geekompc.com/faq/how-to-check-the-activation-key-of-windows-system-on-a-computer/

If you still cannot activate the system, please contact our customer support and provide your device SN code. We will check the corresponding product key for you.

GEEKOM Customer Service

You can download and install the PC manager from this website:
https://www.geekompc.com/pcmanager/

GEEKOM has developed a dedicated software for data transfer that can be used on computers of all brands: GEEKOM PC Clone (click to download)

For detailed usage, please refer to the article: https://service.geekompc.com/faq/how-to-back-up-data-to-another-computer/

This indicates system corruption. The device defaults to reading the system hard drive upon startup. If the system on the hard drive cannot be detected, this interface will pop up. This is not a hardware fault and can be resolved by reinstalling the system. However, the original data on the drive cannot be retained.

This is a known limitation in Windows OOBE (Out-Of-Box Experience) combined with a driver recognition issue. Please follow these steps:

1. On the network setup screen, press Shift + F10 to open Command Prompt.
2. Type oobe\BypassNRO and press Enter. The computer will restart.
3. After restart, you will see the option "I don't have internet" – select it, then choose "Continue with limited setup".
4. Create a local account (you can add a Microsoft account later).

Once you are on the Windows desktop, please download and install the official Wi-Fi / Bluetooth driver for your pc from our support page:

https://service.geekompc.com/#

POSSIBLE CAUSES

Software Level

Hardware Level

• SSD Failure: This is the most common cause. If the SSD has bad sectors or is nearing failure, reading system files will become extremely slow.
• RAM Issues: Poor contact or faulty memory will cause the system to frequently use virtual memory.

Troubleshooting Steps

1. Disconnect all external devices: Unplug all USB peripherals except the monitor, keyboard and mouse (such as portable hard drives, printers, etc.), then restart your computer.
    
2. Enter Safe Mode: Try to boot into Windows Safe Mode. If the system runs smoothly in Safe Mode, the problem is caused by conflicting third-party software or drivers.
    
3. Check SSD health: If you can access the desktop, download tools such as CrystalDiskInfo to check the health status of your solid-state drive.
    
4. Reset BIOS: Repeatedly press the Del key during startup to enter BIOS, select Load Optimal Defaults, save the settings and exit.
    
5. Hardware self-inspection: If the above methods do not work, it is recommended to re-seat the RAM sticks and SSD.

1. First, Stop Trying Repeatedly
Every failed attempt can reset the lockout timer and extend your wait. This may be why you're still locked out after 3 hours.

2. Check for an Alternative Sign-In Method
Look at your login screen for other options:

Password (instead of PIN)

Other user accounts on the device

If a password option is available and you know it, use that to log in immediately. Once logged in, go to Settings > Accounts > Sign-in options to reset your PIN for next time.

3. Keep Your Device Powered On and Connected
Leave your laptop or computer turned on and connected to the internet during the waiting period. The system needs to remain active to properly reset the security counter.

4. After Waiting (Full 24 Hours Recommended)
If you still cannot log in after waiting 24 hours without attempting any sign-ins:

For a Microsoft Account (online account): Visit https://account.live.com/password/reset to go through the official account recovery process

For a Local Account (offline account): You may need to wait up to 24 hours, or consider using recovery media or reset options

1. First confirm if it is already enabled

Press Ctrl+Shift+Esc to open Task Manager, switch to Performance → CPU, and check the bottom right corner: Virtualization: Enabled / Disabled

• Displayed as "Disabled" → Must enter BIOS to enable SVM
• Displayed as "Enabled" → Already enabled, no further action needed

2. Enable SVM Mode

Scroll down to find SVM Mode (may also be called AMD-V), press Enter → select Enabled. Press F4 → select Yes to save and exit,

The computer will restart automatically.

3. Enable at Windows system level

Press Win+R on the keyboard → enter optionalfeatures → press Enter

Check: Virtual Machine Platform, click OK → restart the computer

1. Your order details including the order number;
2. A detailed description of the malfunction. If possible, please send videos or pictures that can show the issue;
3. The device serial number (SN), which can be found on the bottom of the mini PC or the product box.

There is an "Unsubscribe" option at the bottom of every subscription email, allowing customers to unsubscribe by clicking it directly.

Once you enter the site, scroll to the bottom of the page, and you will find the newsletter subscription input box.

Our business hours: (GMT+08:00) 9:00-18:00(Mon-Fri)

If your question is urgent, you can chat on our website or call us now.
https://www.geekompc.com/contact-us/

1. After shutting down the device, try to open it and check for short circuits on the motherboard or power interface, then send us photos of the motherboard. You can click the link below for the operation guide video: https://www.youtube.com/watch?v=AMso-a184QI.

   Please rest assured that all recommended solutions are covered under warranty.

    
2. Please provide the device serial number (SN), which is located on the black label at the bottom of the unit.