Order FAQ

After purchase, you may contact our customer service to provide the relevant information, and we will issue the invoice for you.

GEEKOM Customer Service

We can provide a tax-exempt link (intracommunautaire levering), but once this link is provided, no VAT invoice will be issued. If the purchase is made directly on the official website, a VAT invoice can be provided.

The invoice is issued by a company based in Shenzhen, China. It can be issued to corporate customers, you will need to provide your company VAT number.

Yes, the invoices normally issued include VAT.

Currently, invoices issued to Italian customers use a German VAT number and are in electronic invoice format. After placing an order, you can contact the customer service team by email, provide the order information, and we will issue the corresponding electronic invoice for you.

GEEKOM Customer Service

You can fill in the invoice information in the billing address section on the checkout page. If you need to add any extra details, please contact our customer support team to supplement them : GEEKOM Customer Service

After placing your order, please contact our customer service, provide your order number and VAT number, and we will issue the invoice for you : GEEKOM Customer Service

1. We have a physical tax entity in the EU.

   Although our parent company is registered in China, we store and ship goods from local warehouses within the EU. Therefore, we are legally required to register for a VAT number in the relevant EU member state.

    

2. Our VAT number is valid and fully compliant.

   The VAT number printed on the invoice is officially issued by the local tax authority. It is genuine, valid and traceable. You may verify its validity directly on the EU VAT Information Exchange System website.

    

3. We strictly fulfill our tax obligations.

   We do not merely “hold” a VAT number. As a responsible seller, we comply strictly with the law, file tax returns with the local tax authorities on time (monthly/quarterly), and pay the applicable taxes promptly.

When purchasing on the website of the corresponding country, the local VAT of that country will be applied. For example, if you order on the German website geekom.de with delivery to Sweden, German VAT will be listed on your invoice regardless of whether you purchase as an individual or a business customer.

We are sorry that we currently do not provide DIVA tax refund invoices for VAT reimbursement.

Please send your VAT exemption application via email to support@geekompc.com. We will need you to submit the relevant official forms.

After the down payment is completed, orders are usually processed within 1–3 business days (quality inspection, production, packaging); shipping from the warehouse to the destination takes about 2–8 business days.

After the order is shipped, you will receive an email containing the order status and logistics tracking information. You can track the package status through the link in the email.

The tracking number may not show results because logistics information has not yet been updated. Normally, the logistics system takes 1–3 business days to update tracking information after the tracking number is generated, so it is normal if you cannot find it right away.

If the tracking link on the official website doesn't work, you can also enter the tracking number on this webpage to track your package: https://www.17track.net/en

Please try again later or refresh the status after some time. If you still cannot track the package after 3 business days, please send your order number or tracking number to our customer service for further verification : GEEKOM Customer Service

Sorry, we cannot directly ship orders to self-pickup points. However, after the order is shipped, you can contact the carrier to confirm whether you can pick up the package at a self-pickup point.

Below are the couriers we commonly use in various countries:

United States: USPS, FedEx, AMAZON FBA

Canada: AMAZON FBA, FedEx

United Kingdom: AMAZON FBA, DPD

EU: DHL, AMAZON FBA

Australia: Australia Post

Russia: CDEK

If you wish to have your order delivered to another country, kindly place your order on our official website for the corresponding region.

You may switch the region in the top-right corner, as illustrated in the image.

1.Please check the shipping information to confirm where the package was instructed to be placed.
2.If you have surveillance cameras, please check for footage of the courier delivering the package.
3.Please check around the front and back doors, the yard, mailbox, and confirm if the package was signed for by a neighbor.
4.If you still cannot locate your package, please contact our customer service team and provide your order number and correct delivery address. We will investigate and resolve the issue for you.

GEEKOM Customer Service 

For the United States, the United Kingdom, Australia, Canada, Japan and Russia, orders are generally shipped from local warehouses in each respective country.

For EU countries such as Germany, France, Spain and Italy, goods are normally dispatched from our Germany warehouse.
 

We will not charge any additional customs duties.

If your GEEKOM product arrives damaged, we will provide a replacement free of charge, whether or not you purchased additional shipping protection. This is fully covered by our seller guarantee.
 

The optional shipping protection only offers extended coverage for post-delivery issues, such as porch piracy, package theft after successful delivery, or incorrect delivery — incidents that occur after the carrier confirms receipt. Any damage incurred during transit is our sole responsibility as the seller.
 

In short, the optional protection plan solely covers problems that happen after your order has been delivered.
 

Sure, you can place your order on the geekom.my website.
 

Currently, we only ship to Saudi Arabia and the UAE in the Middle East.
 

This normally occurs if the shipping address is in an area we do not support shipping. You can also try to refresh the browser and start over.
 

There are mainly two possibilities: 

1. The currently logged-in account is different from the one used to place the order;

2. The purchase was completed before registering an account, so the order is not automatically linked.

You can contact customer service and provide order information (such as email, order number) to assist in linking the order to the current account.

GEEKOM Customer Service

You can contact customer service and provide the email used when placing the order. Customer service will check whether the order has been confirmed and resend the order confirmation email.

If payment was made via bank transfer, you need to provide a bank payment screenshot so that the finance department can verify and confirm before processing the order.

GEEKOM Customer Service

Our mini PCs and other accessories are sometimes shipped from different warehouses, which may result in different delivery times. Please check your order shipping confirmation email to see if multiple packages have been sent and track their logistics information. If you encounter any issues, feel free to contact our customer support team:

GEEKOM Customer Service

Yes. Usually some orders get randomly flagged by our system. You may safely reply to the address confirmation email we sent you. Once confirmed, we will arrange shipment of your device as soon as possible.

1. If you have not received the order confirmation email and tracking number, please contact our customer support to check the details.  GEEKOM Customer Service
2.  If you already have the package tracking number, you can check the delivery status. It may be caused by an incorrect delivery address or failure to contact the recipient.

To cancel an order, you need to inform customer service of the reason for cancellation (such as product quality, functionality, compatibility, or other aspects). After understanding the situation, customer service will provide the most suitable solution.

If the order has not been paid, it will be automatically canceled without additional action; if payment has been made, you need to follow customer service instructions to complete the cancellation process.

GEEKOM Customer Service

Returns are allowed. Within 30 days from the date of receipt, you can apply for a return even if you have tried the product, but the product must be kept in the condition it was received: packaging without serious damage, all labels and accessories intact, and in a resalable condition.

For returns due to personal reasons: return shipping costs must be borne by you, and a 5% service and handling fee will be deducted from the refund amount; for returns due to product quality or functionality issues: related shipping costs will be borne by us.

You can contact our customer service as soon as possible and inform us of the information you need to modify. We will intercept the package to make the change for you. However, if the package has already been dispatched, we will be unable to adjust it, and you will need to wait for the package to be returned to us.

GEEKOM Customer Service

Please return the item to us within two weeks and notify our customer service team. The RMA provided will expire after this period and will need to be voided and reapplied for. In addition, any discounts offered by customer service may no longer be valid.

There are three main payment methods for bulk purchases : PayPal, credit card, and bank transfer.
 

1. Bank transfer: you can contact customer service to get the latest transfer address, and after transferring, you need to provide a payment screenshot for financial verification;

2. Cash on delivery is not supported; only prepayment before shipment is accepted.

GEEKOM Customer Service

To help us accurately check the inventory and assist you in placing your order smoothly, please contact our customer service staff and provide the following information: 

1. The specific device model you wish to purchase; 

2. The detailed configuration required (such as processor, memory, SSD capacity, etc.); 

3. The confirmed final purchase quantity. 

Our customer service team will then inquire about the bulk purchase discount for you.

GEEKOM Customer Service

Yes, we provide bulk purchasing services for corporate customers. For the application of insurance and tax documents such as liability insurance certificates and W-8BEN-E forms, please send an email to our exclusive B2B team email address: business05@geekom.tw. They are responsible for bulk orders and can provide you with the required documents.

Yes. Please inform our customer service of the product model, configuration, and quantity you wish to order, and we can provide you with an exclusive discount code.

GEEKOM Customer Service

Please contact our sales department directly and inform our colleagues of your order requirements. You can reach the sales team at sales@geekom.tw.

1. Order details with your order number.
2. A detailed description of the fault. If possible, please send videos or pictures showing the problem.
3. The device serial number (SN), which can be found on the bottom of the mini PC or the original product box.

GEEKOM Customer Service

All products within our market service scope are eligible for warranty coverage.

We cannot provide warranty services for orders purchased through third-party platforms. If you buy the device at Microcenter, we can help you troubleshoot issues if the computer malfunctions, but we are unable to offer official warranty replacements for the device.

Yes, Amazon is one of our major sales platforms, and you can also enjoy our official after-sales service there.

The 3-year warranty service is only available for purchases made through official direct-sale platforms of GEEKOM, such as Official website, Amazon, Kickstarter, Rakuten and so on.

At the moment, we don’t offer an extended warranty or a drops‑and‑spills protection plan. Our warranty covers manufacturing defects for 3 years, but it doesn’t include accidental damage.

For reference, our Mini PCs come with a 3‑year limited warranty.  The Geekbook Laptop sold in the US comes with a 1-year warranty. The Geekbook Laptop sold in Germany comes with a 2-year warranty.
 

The warranty period takes effect from the date of purchase. Our mini PCs come with a 3‑year warranty. For laptops: 1‑year warranty in the US, 2‑year warranty in Germany.

Yes, please return the entire product, including the power adapter and all accessories. Only in this way can we send you a complete new replacement device. Don't forget to mark your order number and email address on the package.

We currently do not have any local offline repair service centers. Please contact our customer service，we will first provide you with troubleshooting guidelines. If the issue cannot be resolved, we will arrange a full unit replacement for you. Before the replacement, we will send you a return form with an RMA number. Once you ship the item back, we will dispatch a brand-new device to you.

GEEKOM Customer Service

We do not have any local offline technical service centers. All support and troubleshooting are provided remotely by our customer service team online.

GEEKOM Customer Service

No. Reinstalling the operating system will not affect the warranty.

We have not officially launched a trade-in service at present, but we are happy to provide assistance if your current computer has problems. Please let us know what problems your old device has encountered. If you can also provide your purchase platform, email address and order number, we will check the warranty status for you to see if we can provide repair or replacement services.

To apply for tax exemption, please send your tax exemption certificate to our customer service, and we will review your account for tax exemption qualification. To process your application smoothly, please confirm the product model and quantity you plan to purchase.

Confirming the product model and quantity helps our business team generate an exclusive tax-free payment link (VAT‑free) for your order. This link must be created manually and requires accurate order details. Once generated, the payment link will be sent to you, and you can place your order tax‑free directly through this link.

GEEKOM Customer Service

• You can scroll to the bottom of the product page on our official website to view reviews for the corresponding model.

• You may also check product reviews on Trustpilot:

  https://www.trustpilot.com/review/geekompc.com

We do not support white labeling, and this cannot be changed. We also do not offer co-branding services or allow brand changes. We apologize for any inconvenience this may cause.

Disassembly under the guidance of GEEKOM support will not affect your warranty. However, damage caused by self-disassembly is not covered by the warranty.

The product outer package is fully sealed with plastic wrapping. You can check the serial number on the bottom of the device to verify product authenticity.

The free gift with the order is available on the promotion code with the item.

1. Please check your spam folder to see if our emails have been mistakenly classified as spam.

2. There may has been a sharp surge in consultation and after-sales emails recently, causing a backlog of support tickets. Some emails have been missed and not assigned or followed up in a timely manner.