Article ID Code:GK-FS-03
Supported Payment Methods
Q1. Is corporate bank transfer supported?
Yes, you can contact our customer service staff to inquire about the latest bank transfer address. After the transfer, you need to provide a screenshot of the bank payment, which we will use to verify and confirm with the finance department.
However, we recommend that you purchase through a bank card on our official website, as this is more cost-effective because you do not need to pay VAT. If you pay via bank transfer, VAT must be paid.
Q2. Can I pay with a teacher card?
Currently, we do not accept teacher cards or teacher subsidies as a payment method. We recommend choosing other supported payment channels.
Q3. Can I pay in installments?
You can check the different installment options provided on our website. You need to verify your eligibility for installments through platforms such as PayPal and check how many installments you can pay according to the specific policies of the corresponding platform.
Issues During Payment Process
Q1. Unable to complete bank transfer, bank requires full address, what should I do?
You can completely place a new order on our website and choose your preferred payment method. The current order with bank transfer selected, if payment is not completed, will be automatically canceled and will not be processed.
If you still want to pay via bank transfer, you can contact our customer service staff to provide the corresponding bank account information.
Q2. How to resolve the "The email id is blocked" error message when placing an order?
"The email id is blocked" usually means that your email account has been temporarily restricted by the system security mechanism. Please contact customer service and provide your email address; we will immediately check and lift the restriction for you.
Refund of Price Difference
Q1. If the product price drops shortly after purchase, can the price difference be refunded?
Yes, if the price decreases within one month after your purchase, you can contact our customer service staff to apply for a refund of the price difference.
Q2. If I forgot to use a discount code when placing an order, can I get the discount difference refunded?
Yes, you can contact our customer service staff to apply for a refund of the corresponding price difference.
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