Article ID Code:
Fault description:
No Bluetooth option in system settings, no Bluetooth toggle in quick settings, no Bluetooth category in Device Manager, Bluetooth functionality is completely unavailable.
Section 1: Troubleshooting Scope Determination (3 Minutes)
In Device Manager → View → Show hidden devices.
If Bluetooth appears grayed or with exclamation, uninstall and restart to redetect.
If there is no Bluetooth toggle switch and the Bluetooth driver is also not displayed in Device Manager, this indeed suggests that the wireless network card module may be physically damaged. It is recommended to contact GEEKOM Customer Service for assistance.
If there is no Bluetooth toggle switch but the Bluetooth driver is present in Device Manager, this indicates an abnormality with the system driver functionality. It is recommended to reinstall the Bluetooth driver. If the issue persists, a more thorough solution is to reinstall the original factory system provided by GEEKOM. If the Bluetooth function remains missing after the system reinstallation, the fault can be definitively confirmed as hardware-related. You may then contact GEEKOM Customer Service for further handling.
Section 2: Install or Repair Drivers（10 Minutes）
It is recommended to visit the GEEKOM official website to download the BIOS file and reinstall it, referring to this tutorial.
https://service.geekompc.com/faq/update-bios-ec/
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Section3: Update BIOS（20 Minutes）
It is recommended to visit the GEEKOM official website to download the BIOS file and reinstall it, referring to this tutorial.
Final Recommendation
GEEKOM devices come with a Bluetooth module as standard. If none of the above methods resolve the issue, it is highly likely a hardware failure. It is recommended to seek assistance from GEEKOM Customer Support.
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