Unable to connect to Bluetooth

Article ID Code:GK-BT-01

Step1: Verify Bluetooth Hardware Status

• Open Device Manager (Right-click "This PC" → Manage → Device Manager, or Win + X → Device Manager).

  

• Look under "Bluetooth" or "Network adapters" for the Bluetooth module (common in mini PCs: MediaTek MT7921, Intel Wi-Fi 6e AX200/AX210, Realtek RTL8852, etc.)

• A yellow exclamation mark indicates driver issues; no Bluetooth entry suggests missing driver or hardware not detected. It is recommended to visit the GEEKOM technical support website to download and install the corresponding Bluetooth driver.

• Note: If you see "Bluetooth Device (RFCOMM Protocol TDI)" in Device Manager, this is completely normal. It is a Windows protocol layer entry that indicates the Bluetooth hardware has been recognized by the system. You do not need to be alarmed by seeing this entry — it does not indicate a fault.

Step2: Enable Bluetooth Service and Settings

• Press Win + A to open Quick Settings and ensure Bluetooth toggle is on.

• Go to Settings → Bluetooth & devices → Ensure Bluetooth is toggled on, then click "Add device".

• Restart Bluetooth service: Win + R → services.msc → Find Bluetooth Support Service → Restart and set to Automatic.

  

Step3: Update or Reinstall Drivers

Important: Always download the official driver from the GEEKOM support website first. The "Search automatically" option in Device Manager often installs a generic Windows driver that is not optimized for GEEKOM devices and may not resolve the issue.

• Visit the GEEKOM technical support website, select your product model, and download the official Bluetooth driver. Uninstall the existing driver first (right-click → Uninstall device → check "Delete the driver software for this device"), then install the downloaded driver and restart.

• If you are using an Intel brand network card, you can directly search for the network card model in your browser and select the official Intel website to obtain the latest driver.

  

  

  If you are using the MediaTek Wi-Fi 6E MT7922 network card, you can download the latest driver for this model. This version has been verified by the GEEKOM testing department.

  MTK_WDI_WHQL_WLAN_V3.5.0.1349.BT.V1.1044.0.556.Rel.20250926.zip

  

Step4: The network card (Wi-Fi + Bluetooth) antenna is detached

Note: Opening the device chassis may affect your warranty. If your device is within the warranty period, we recommend contacting GEEKOM Customer Service before proceeding with this step.

• WiFi Or Bluetooth Antenna Dislodged

  Antenna Connection Status	Corresponding WiFi Signal

  Antennas typically feature a snap-fit design. Dislodgement commonly occurs due to vibrations during disassembly/transport or loosening after repeated connection/disconnection. In most cases, it can be re-snapped into place without tools, but the operation must be performed with extreme gentleness.

  • The end of the antenna cable is a small, round connector (U.FL/IPEX connector), which mates with a corresponding small, golden, raised socket on the WiFi card.
  • Vertical Alignment: Align the connector directly above the socket (do not tilt it! Tilting can cause damage).
  • Gentle Pressing: Use the tip of tweezers or a finger to press down evenly until a faint click is heard.
  • Verification: Gently tug the cable (horizontally). It should not come off easily.
  • If two antennas are dislodged, reconnect to their color-coded sockets: Gray (AUX) / Black (Main).

Step5: System-Level Repairs

• Run Bluetooth troubleshooter: Settings → System → Troubleshoot → Other troubleshooters → Bluetooth → Run.

• If still unresolved, consider System Restore or clean Windows reinstall (keep files).

Final Recommendation

If all steps fail, it may be hardware failure (damaged module, common in mini PCs); contact GEEKOM Service for warranty or professional repair.