HDD Missing

Article ID Code:GK-HDD-01

Diagnostic

1. Verify that this model supports HDD expansion installation. Go to the GEEKOM official website or technical support site, and check whether the "Support HDD" option is available under the SSD configuration information for this model.

   Figure sourced from IT13 Specifications，with HDD drive bay included

   Figure sourced from A6 Specifications,without HDD drive bay

2. Disassemble the machine to check whether the HDD module is present. Refer to the complete HDD module example image below to see if any component is missing.

   A complete SATA module includes the HDD ribbon cable connector on the motherboard and the HDD interface on the bottom casing.

 Solution

1. If the GEEKOM official website does not indicate that this model supports HDD, then the current absence of an HDD module is a normal phenomenon.
2. The official website indicates that the HDD module is included, but the corresponding installation module is missing from the received unit. This is typically a quality control issue during production. You can directly contact GEEKOM customer service for assistance. Simply provide photographic proof of the missing or damaged HDD module.