The customer updated the IT11 BIOS to the latest version yesterday. After the BIOS upgrade, the fan keeps running at high speed, and the device automatically shuts down approximately 3‑5 minutes after power‑on. This issue occurs both when staying in the BIOS interface and after entering the Windows system. How can this problem be resolved?
This is likely a BIOS‑related issue. The IT11 originally ships with a 65 W power adapter. After the BIOS update, performance output is enhanced and power consumption increases, which may result in insufficient power supply from the 65 W adapter and trigger this fault.
It is recommended to use a power adapter with higher rated power.
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