Hardware & Appearance

X16 Pro & X14 Pro: To ensure transportation safety and minimize battery power loss, please connect the adapter to power on for the first time; otherwise, it will not power on properly.

X16 Pro & X14 Pro: Open the laptop lid and press the power button at the top right corner of the keyboard.

X16 Pro & X14 Pro: Yes, it supports fingerprint unlocking.

X16 Pro & X14 Pro: Yes, it can power on normally.

• X16 Pro: Approximately 1.3kg, subject to the actual product.
• X14 Pro: Approximately 1.02kg, subject to the actual product.

X16 Pro & X14 Pro: Thin and light laptops.

X16 Pro & X14 Pro: Full metal body made of magnesium-aluminum alloy.

X16 Pro & X14 Pro: Approximately 135 degrees.

X16 Pro & X14 Pro: Yes, it can.

• X16 Pro: Intel® Core™ Ultra 5 Processor 125H
  14 cores, 18 threads, max turbo frequency 4.5GHz, integrated Intel® Arc™ graphics GPU, 18MB cache;
  Intel® Core™ Ultra 9 Processor 185H
  16 cores, 22 threads, max turbo frequency 5.1GHz, integrated Intel® Arc™ graphics GPU, 24MB cache;
• X14 Pro: Intel® Core™ Ultra 5 Processor 225H
  14 cores, 14 threads, max turbo frequency 4.9GHz, integrated Intel® Arc™ 130T GPU, 18MB cache;
  Intel® Core™ Ultra 9 Processor 285H
  16 cores, 16 threads, max turbo frequency 5.4GHz, integrated Intel® Arc™ 140T GPU, 24MB cache;

X16 Pro & X14 Pro: Yes, it does.

X16 Pro & X14 Pro: Integrated graphics card.

X16 Pro: U5-125H/U9-185H integrated graphics: Intel® Arc™ graphics

X14 Pro: Intel® Core™ Ultra 5 Processor 225H integrated Intel® Arc™ 130T GPU
Intel® Core™ Ultra 9 Processor 285H integrated Intel® Arc™ 140T GPU

X16 Pro & X14 Pro: LPDDR onboard, cannot be upgraded or replaced by the user.

X16 Pro & X14 Pro: Yes, the memory is dual-channel.

X16 Pro & X14 Pro: The memory itself supports up to 8400MHz, system supports up to 7467MHz;

X16 Pro & X14 Pro: No fixed brand, please refer to the actual product.

X16 Pro & X14 Pro: Built-in M.2 Type 2280 Key M SSD PCI-e Gen4 solid-state drive.

X16 Pro: Supports M.2 2230 expansion slot (M-Key SSD)

X14 Pro: Does not support expansion.

X16 Pro & X14 Pro: By default, there is only one C drive; users can repartition disk space as needed.

X16 Pro & X14 Pro: Yes, it can power on normally.

X16 Pro & X14 Pro: Yes, this is normal. To ensure product quality, each computer undergoes multiple performance tests during production; only those passing tests are sold.

X16 Pro & X14 Pro: Yes. The bottom cover has clips and requires professional tools to remove completely. Forceful removal may deform the metal cover. There is also an insulating pad between the cover and heat dissipation module. Without experience, improper disassembly may cause unpredictable hardware failures. Professional assistance is recommended.

• X16 Pro: 16-inch IPS LCD, 16:10 aspect ratio, 2560*1600 resolution, 100% sRGB wide color gamut, typical brightness 350 nits, supports 120Hz refresh rate.
• X14 Pro: 14-inch AMOLED, 16:10 aspect ratio, 2880RGB x 1800 resolution, 100% DCI-P3 wide color gamut, typical brightness 400 nits, supports 60/120Hz refresh rate.

X16 Pro & X14 Pro: No, touchscreen is not supported.

X16 Pro & X14 Pro: Most new laptops adopt a "narrow bezel" design with a high screen-to-body ratio, visually close to "full screen." However, completely bezel-free technology is not yet mass-produced.

X16 Pro & X14 Pro: No support.

X16 Pro & X14 Pro: Yes, built-in ambient light sensor automatically adjusts brightness according to environment.

X16 Pro: IPS matte screen

X14 Pro: OLED glossy screen

X16 Pro & X14 Pro: No, touchscreen is not supported.

X16 Pro & X14 Pro: ~90%

X16 Pro & X14 Pro: No, touchscreen is not supported.

X16 Pro & X14 Pro: No, touchscreen is not supported.

X16 Pro & X14 Pro: 89/89/89/89 degrees.

X16 Pro & X14 Pro: Please check if the screen is physically damaged. Restart to confirm if the issue persists. If it does, please contact GEEKOM customer service for assistance.

X16 Pro & X14 Pro: This is a normal physical phenomenon. To keep the laptop thin and light, screen structural strength is limited. Slight pressure deforms liquid crystal molecules, causing ripple-like distortion. Please avoid pressing the screen forcefully.

X16 Pro & X14 Pro: Adjust the screen angle, adjust brightness appropriately, or close curtains to avoid strong outdoor light. For strong light environments, applying an anti-reflective (AR) film on the screen surface can effectively reduce reflections.

X16 Pro & X14 Pro: Does not support DC dimming. DC dimming adjusts brightness by directly changing current.

X16 Pro & X14 Pro: Yes. Set the power options to not shut down when closing the lid, then configure the system to display only on the second screen.

X16 Pro & X14 Pro: Yes, it supports HDR.

X16 Pro & X14 Pro: Yes, you can.

X16 Pro: Left side: 1*USB4.0 + 1*HDMI 2.0 + 1*USB-C 3.2 Gen2 (10Gbps) - full feature
Right side: 2*USB-A 3.2 Gen1 (5Gbps) + 1*φ3.5mm Headphone/mic combo + 1*Micro SD

X14 Pro: Left side: 2*USB 4.0 (40Gbps) + 1*HDMI 2.0
Right side: 1*USB-C 3.2 Gen 1 (5Gbps) - data only, no video or charging + 1*φ3.5mm Headphone/mic combo + 1*Camera ON/OFF slide switch

X16 Pro: Supports 1*USB4.0 (40Gbps)

X14 Pro: Supports 2*USB4.0 (40Gbps)

X16 Pro & X14 Pro: Yes, the left TYPE-C ports support data, charging, and video output.

X16 Pro & X14 Pro: Yes, the left USB4 ports support connection to GPU docks.

X16 Pro & X14 Pro: Yes, supports 5V/1A charging.

X16 Pro & X14 Pro: No RJ45 port; you can use a dock with RJ45 or a USB to Ethernet adapter.

X16 Pro & X14 Pro: Right-click "This PC" → "Manage" → "Device Manager," check for devices with yellow exclamation marks, and update their drivers.

X16 Pro & X14 Pro: Check if ports or cables are loose or oxidized.

X16 Pro & X14 Pro: Static electricity can damage ports. Before touching the computer and peripherals, touch a metal object (like a radiator or pipe) to discharge static. Maintain proper humidity.

X16 Pro & X14 Pro: No waterproof design; spilled liquids can cause short circuits and damage. Keep ports dry.

X16 Pro & X14 Pro: Front 2M 1080P webcam with ambient light sensor and LED indicator, equipped with 2 electronic microphones.

X16 Pro & X14 Pro: Front camera only; no rear camera.

X16 Pro & X14 Pro: Supports sliding physical privacy shutter (slides right to block camera); also supports electronic privacy switch (software or hotkey to disable camera).

X16 Pro & X14 Pro: This product does not support facial recognition.

X16 Pro & X14 Pro: At the top center of the screen bezel (B side top frame).

X16 Pro & X14 Pro: Yes, supported via AI intelligent video optimization.

X16 Pro & X14 Pro: Yes, supports AI background blurring for video conferencing and similar scenarios.

X16 Pro & X14 Pro: No, it does not support voiceprint recognition.

X16 Pro & X14 Pro: Yes, supports AI noise reduction (effectively filters ambient noise to ensure clear calls).

X16 Pro & X14 Pro: Equipped with dual 2W speakers (stereo), professionally tuned by DTS for immersive surround sound experience.

X16 Pro & X14 Pro: The most common reason is system audio output set mistakenly to headphone mode. Please check: right-click volume icon on taskbar → Sound settings → Output device; ensure "Speakers" is selected, not "Headphones." If ineffective, restart the computer or update audio drivers (Realtek/AMD/Intel sound card drivers).

X16 Pro & X14 Pro: If only one side is silent, channel balance might be skewed. Check: Settings → System → Sound → Device properties → Additional device properties → Levels → Balance; set left and right channels to center (50/50). If ineffective, contact after-sales for hardware check.

X16 Pro & X14 Pro: First, confirm if there are interference sources nearby (high-power devices, network equipment, etc.). If issue persists, contact after-sales for inspection. Common causes include electromagnetic interference, grounding loops, or driver issues. Updating audio drivers or using external speakers may help.

X16 Pro & X14 Pro: Laptop speakers usually ≤2W, max volume suitable for close-range use. Use in quiet environment close to the device or connect external speakers/headphones. If still low, check Windows volume mixer for app volume levels or update DTS/audio enhancement drivers.

X16 Pro & X14 Pro: At extreme max volume, some models may exhibit slight resonance due to chassis or internal structure. This is a physical phenomenon, not a quality issue. Recommended to keep volume at 70-80% to avoid.

X16 Pro & X14 Pro: No. DTS professional tuning ensures no distortion at normal volume. If distortion occurs, it may be due to source file or system enhancement settings; try disabling extra audio effects.

X16 Pro & X14 Pro: No abnormal noise during normal use. If present, check for environmental interference or driver issues; contact after-sales for further inspection.

X16 Pro & X14 Pro: Professionally tuned by DTS, providing an immersive surround listening experience. Dual 2W stereo speakers have clear mid-high frequencies and moderate bass, suitable for daily multimedia entertainment.

X16 Pro & X14 Pro: Equipped with dual microphone array and AI noise reduction, ensuring clear voice in various environments like meeting rooms and cafes. Speakers meet basic needs for online meetings, video watching, and music listening. Calls are clear; music has good surround effect.

X16 Pro & X14 Pro: Wi-Fi 6 (802.11ax) and Bluetooth version 5.4.

X16 Pro & X14 Pro: Yes. Supports Windows native Miracast wireless casting and third-party casting software (e.g., AirParrot, ApowerMirror) to TV/projector.

X16 Pro & X14 Pro: NFC is not supported currently.

X16 Pro & X14 Pro: The laptop is designed thin and light without built-in RJ45 port. For wired network, use an external dock or USB to Ethernet adapter.

X16 Pro & X14 Pro: Yes. Install phone connection software available in the GEEKOM PC Manager store (e.g., Your Phone / Phone Link, Scrcpy, AirDroid) to enable screen mirroring, file transfer, message sync, etc.

X16 Pro & X14 Pro: Typically caused by interference or frequency band issues. Keep laptop close to router, use 5GHz band for faster speed and better interference resistance, avoid interference sources like microwave or cordless phone. If problem persists, update Wi-Fi driver or reset network settings.

X16 Pro & X14 Pro: This indicates driver malfunction. Update Wi-Fi driver via GEEKOM PC Manager or AMD/Intel official site. If issue remains, restart or contact after-sales for further diagnosis.

X16 Pro & X14 Pro: No. This thin and light design does not include a built-in numeric keypad. For numeric input, use an external USB numeric keypad or on-screen virtual keyboard.

X16 Pro & X14 Pro: No. Avoid spilling liquids on the keyboard. If accidental spill occurs, power off immediately and dry thoroughly. Contact after-sales for inspection.

X16 Pro & X14 Pro: Press Fn key to switch function: without Fn, F1-F12 act as multimedia/shortcut keys (volume, brightness); with Fn, F1-F12 act as standard function keys. You can toggle Fn lock with Fn + Esc (depends on model).

X16 Pro & X14 Pro: Supports white single-color backlight. Users can adjust brightness via Fn + F1 (or Fn + Space/Brightness keys, depending on model), usually multiple levels including off.

X16 Pro & X14 Pro: Equipped with next-generation GEEKOM keyboard, finely tuned for a pleasant typing feel. 1.3mm key travel + dual tactile feedback + enhanced rebound design provide clear and crisp keystrokes; ergonomic concave surface fits fingertips comfortably, reducing fatigue or finger pain. Overall typing feel is crisp and comfortable, suitable for long hours of office work, programming, or writing.

X16 Pro & X14 Pro: Keyboard surface has fingerprint-resistant treatment (skin-like/matte coating), effectively reducing fingerprints and oil stains, keeping it clean and less prone to marks after use.

X16 Pro: Polymer lithium battery, 3S1P configuration, typical 77Wh, rated 75Wh.

X14 Pro: Polymer lithium battery, 3S1P, typical 72Wh, rated 70Wh.

X16 Pro & X14 Pro: No need. Modern lithium batteries can be charged as used. It is recommended to keep charge between 20%~80% for optimal battery life.

X16 Pro & X14 Pro: Battery life varies depending on configuration, applications, functions, usage, wireless features, screen brightness, power management settings, etc. It is recommended to use with power connected. When using battery alone, set power mode to power saving/balanced and reduce screen brightness to extend battery life.

X16 Pro & X14 Pro: Avoid extreme battery states (long-term 0% or 100%), charge as used, avoid deep discharge; keep battery between 20%~80%; use power adapter for long usage to reduce battery cycles.

X16 Pro & X14 Pro: Adjust charge to about 50%: discharge or charge to 50% before storage, avoid full or empty storage; store in cool dry place (recommended 15~25°C), check and recharge to 50% every 3~6 months.

X16 Pro & X14 Pro: No. Battery stops charging automatically when full and switches to direct power supply mode, avoiding frequent charge cycles. Modern laptops have smart battery management protection.

X16 Pro & X14 Pro: Under typical office use, battery life is about 12~15 hours (data from GEEKOM lab under 25°C room temperature, factory default settings, 150 nits brightness, Windows update off, network connected, balanced power mode). Actual times vary by configuration and usage. Compared to MacBook Pro (M series chips), battery life is similar or slightly shorter in light office scenarios, depending on usage and power management. Thank you for your interest!

X16 Pro & X14 Pro: It is recommended to use the adapter while charging (charging during use) to fully utilize device performance (CPU/GPU at full power) and smarter battery management, reducing wear. Using on battery after full charge is possible but may limit performance (depending on power mode). Both have minimal impact on battery life; connecting power is preferred.

X16 Pro & X14 Pro: Yes, but with strict conditions. You need a car charger specifically designed for your laptop model or a PD protocol supporting car charger with sufficient power (usually ≥65W). Do not use ordinary car chargers with adapters; voltage and current mismatch may damage battery or motherboard.

X16 Pro & X14 Pro: Most modern thin and light laptops support this. Confirm if your laptop’s Type-C port has a "charging" or "Thunderbolt" label. If yes, you can use third-party PD-compliant Type-C chargers. Ensure charger output power (e.g., 65W) is not less than original adapter to avoid slow charging or performance limits under heavy load.

X16 Pro & X14 Pro: Surface temperature of 40-60°C during operation (warm to hot but briefly touchable) is normal. If it becomes too hot to touch or emits burning smell, stop use immediately and contact after-sales. Keep adapter in well-ventilated area, avoid covering or stacking objects on it.

X16 Pro & X14 Pro: Officially only standard length (1.8 meters) cable is provided. If longer cable is needed, purchase a quality extension cable with matching connectors. Ensure power rating and wire gauge (recommended 20V/5A or above) for safe and stable charging.

X16 Pro & X14 Pro: Usually caused by poor or missing grounding in power outlet, resulting in slight leakage current (safe range but causes tingling). Ensure power outlet has proper grounding (use three-prong socket) or replace with grounded outlet/power strip. If persists, check original adapter or contact after-sales for inspection (rare cases of adapter internal faults may cause this).

X16 Pro & X14 Pro: No special long charging needed; charge as used. Modern lithium batteries come partially charged from factory. First full charge usually takes 2-3 hours (depending on remaining battery and power). No need to wait 8-12 hours for activation.

X16 Pro & X14 Pro: Yes (if original adapter is 65W or below and supports PD protocol). 65W is sufficient for normal charging and light to moderate use, but may charge slowly or limit performance under heavy load (gaming/rendering). Using charger with power equal or greater than original is recommended for best experience.

X16 Pro & X14 Pro: Yes. Most Type-C charging ports support PD charging + data + video output, compatible with docks that support PD power input.

X16 Pro & X14 Pro: Common reasons: 1. Charger/cable damaged or loose → replace and test; 2. Type-C port dusty/oxidized → clean port; 3. System power management issue → restart or update BIOS/power drivers; 4. Battery protection triggered → power off and restart or hold power button 30-60 seconds to reset; 5. Third-party charger power/protocol mismatch → test with original charger. If still no charge, contact after-sales to check battery or motherboard.