Refund not received

We have carefully checked your case and confirm that your refund request has already been submitted. However, as the refunded amount has not yet been received, we have escalated your case and arranged a priority follow-up with our finance/payment team to expedite the process.

Please rest assured that we are actively tracking this refund on your behalf. We will keep a close eye on the progress and update you as soon as there is any new information.

In most cases, the delay is related to bank or payment processor processing times, but we fully understand your concern and appreciate your patience.