No sound from the 3.5 mm audio jack

AX8 MAX,  No sound from the 3.5 mm audio jack. The system detects the headset correctly, yet there is no audio output. The headset works fine on other devices, so the headset itself is not defective.

Besides driver‑related issues, incorrect configuration could also cause this problem:

1. Go to Device Manager → Audio/Video controllers. Right‑click to disable the Realtek driver, then enable it again. This resets the 3.5 mm headphone jack as an output device. If this does not work, uninstall the driver and restart Windows. Upon reboot, the driver will reinstall automatically, and the 3.5 mm jack will appear as an output device.
2. The 3.5 mm jack on the AX8 Max follows the CTIA (American) standard and supports both microphone input and audio playback. Please check the plug type of your headset. If you are using a 3.5‑to‑3.5 mm audio cable with 5 rings on one end and 4 rings on the other, make sure the 5‑ring end connects to your headset, and the thicker 4‑ring end plugs into the Y‑splitter adapter.

If there is still no audio output with this headset, test for potential hardware failure of the AX8 Max’s 3.5 mm port using a different wired 3.5 mm headset. Bluetooth headsets cannot be used for this verification. If multiple wired 3.5 mm headsets produce no sound on the AX8 Max, a hardware defect is confirmed. Conversely, if only this specific headset fails to play audio, the issue most likely stems from misconfigured settings and will require step‑by‑step troubleshooting.