Article ID Code: GK-HP-04
1. Common Issues
- Unable to Register Fingerprint
Repeatedly prompts "Please try again" or "Finger not detected" during registration, never completing. - Recognition is Insensitive / Frequently Fails
Fingerprint can be registered but often fails to unlock, requiring password/PIN to access. - Registration Successful but Unable to Unlock
Shows registration completed, but unlocking still fails to recognize fingerprint. - No Response from Sensor
No vibration, no prompt, no light change when finger is placed on sensor.
2. General Basic Handling
- Clean Finger and Sensor
1) Finger should be dry, free of sweat, oil, peeling skin, or wounds
2) Wipe the sensor gently with a dry cloth, no dust, water stains, or protective film covering - Change Finger Angle
Do not press only one spot; try using the fingertip, edges, and sides - Restart the Computer
Resolves temporary system freezes and service abnormalities - Confirm Login Method is Normal
Windows system requires setting a password and PIN before fingerprint setup - Confirm Fingerprint Login Service is Enabled
Press Win+R, enter services.msc, find Windows Biometric Service, ensure it is "Running" and startup type is "Automatic".
3. Standard Solution Process (Most Effective)
- Step 1: Delete Existing Fingerprints
Windows: Settings → Accounts → Sign-in options → Windows Hello Fingerprint → Remove - Step 2: Re-register Fingerprints
Windows: Settings → Accounts → Sign-in options → Windows Hello Fingerprint → Set up (Follow the on-screen instructions, repeatedly lift and place your finger down again, allowing the sensor to capture fingerprint features from different angles until the progress bar completes.)
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