Can't Log Into Your Account? Check the Email Address You Used to Place Your Order

Issue description

If you're unable to log into your account, the most common reason is that the email address you're entering is different from the one you used when placing your order. Please confirm that you're logging in with the same email address.

Check the following first

• Confirm that you're using the email address you used when placing your order.
• If you're using a different email address, the system won't be able to recognize your account, so you won't be able to log in.
• Check for any typos, or whether you may have used a different email alias.

How to resolve

If you remember the correct email address you used when placing your order, contact customer support by email and provide that address. Our support team will link your account to the correct email address, after which you'll be able to log in normally.

Contact customer support

Please visit the Contact page on our official website to find our customer support email address, and send your email to that address. In your email, please include:

• Your correct email address
• Your order information (e.g., order number)
• A description of your login issue

Need help?

If you're not sure which email address you used when placing your order, check your order confirmation email first, or contact customer support for further assistance.